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Refund policy

RETURNS + EXCHANGES

If you are not completely satisfied with your purchase, you may return it back to Amuse Society within 30 days of your purchase date. We do not accept products that have been worn, altered or washed. See below to obtain your shipping label. Please note, return shipping will be deducted from your refund for the pre-paid return label.

Please allow 7-14 business days from the date we receive your returned merchandise for your full refund. Please email us at care@amusesociety.com if you have any questions regarding your return.

Amuse Society reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

RETURNING MERCHANDISE

If you purchased the product from an authorized Amuse Society dealer location/website, please contact the retailer directly.

If you purchased the product from Amusesociety.com, please follow the following instructions:

  1. Visit our return center here.
  2. Enter the email address you used to place your order. 
  3. Check your email for the instructions emailed to you. 
  4. Select the order you would like to return. 
  5. Complete and submit the online return request form, and print the pre-paid return shipping label.
  6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
  7. Drop off your return at the corresponding shipping station.

USING YOUR OWN SHIPPING METHOD

You can also send your unwanted items back to the address below using any other insured shipping method with a tracking #. We do not accept COD returns.

Stokehouse Unlimited ATTN: Returns Department 16902 Von Karman, Bldg B Irvine, CA 92606

SWIM RETURNS

We are unable to process returns for swimwear or intimate items that have been worn, altered or washed. All swimwear returned must be in new and unused condition with sanitary strips in place. All swim or intimates that meet the return criteria above must also be repackaged in its original packaging with all tags attached.

INTIMATE RETURNS

All panties are Final Sale. We do not accept returns or exchanges on these garments. If you have questions on size, please contact customer service before placing your order.

JEWELRY RETURNS

All Five & Two Jewelry is Final Sale. No returns or exchanges will be made on these items.

EXCHANGE POLICY

Unfortunately, we do not offer direct exchanges. If you want to exchange an item, please follow the above steps to return the unwanted item for a full refund and then make a new purchase for the desired item(s).

30 DAY PRODUCT WARRANTY

Amuse Society covers any apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel and accessories are only covered when purchased from AmuseSociety.com or an authorized dealer.

The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Amuse Society will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Amuse Society dealer location/website, please contact the retailer directly.

If you purchased the product from www.amusesociety.com, please email us at care@amusesociety.com if you feel your damaged item qualifies under this warranty.

INTERNATIONAL RETURN POLICY

If you are not completely satisfied with your purchase, you may return it back to Amuse Society within 30 days of your purchase date. We do not accept products that have been worn, damaged, altered or washed. Amuse Society does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

To return an International purchase, please follow the following instructions:

  1. Visit our return center here.
  2. Enter the email address you used to place your order. 
  3. Check your email for the instructions emailed to you. 
  4. Select the order you would like to return. 
  5. Complete and submit the online return request form, and print the pre-paid return shipping label.
  6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
  7. Ship return via an insured shipping method with a tracking number to the following address:
    Stokehouse Unlimited
    ATTN: International ECOM Returns
    16902 Von Karman, Bldg B
    Irvine, CA 92606
    United States of America

Please allow 7-14 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in US Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@amusesociety.com and we'd be happy to help you out!

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