Amuse Society

FAQs

When will my order be shipped?

All orders will be processed within 1-2 business days, exlcuding holidays and weekend. Shipping days are based on business days. Please keep this in mind when submitting your order.

How do I check my order status?

You can check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

What should I do if my size is not available?

If your desired color or size is not currently available, please click “Is your size sold out?” on the product page and you will be notified when that item is back in stock.

I'm unsure about sizing and fit. What do I do?

We've provided a size and fit guide for you to help determine your size for clothing and swimwear. Also, garment measurements are provided on each product page. If you would like more help, please contact our customer service.

I ordered the wrong size! Can I edit my order?

If you’ve ordered the wrong size/item or would like to add to your order, you will have to call or e-mail our customer service within 30 minutes of placing your order to edit your order.

Can I cancel my order?

Please call or e-mail our customer service to cancel your order within 30 minutes of placing your order.

Why was my order cancelled or items from my order cancelled?

Unfortunately, some items may be out of stock. We apologize if your order or an item from your order was cancelled.

Is there a warranty for your products?

Yes! Amuse Society covers any apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel and accessories are only covered when purchased from AmuseSociety.com or an authorized dealer. The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Amuse Society will repair or replace the item with an existing comparable item, if not the same item. Please email us at infoaustralia@amusescoety.com if you feel your damaged item qualifies under this warranty.

What do I need to include with my return?

Your return package should include the unwanted merchandise in original, unused condition, with original tags and packaging, and a copy of any correspondence with Amuse. Amuse Society reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage.

How long will it take to process my return?

Please allow 7-14 business days from the date we received your return for your refund.