Amuse Society

FAQs

When will my order be shipped?

Orders will be processed and shipped within one to two business days, excluding holidays and weekends.

How do I check my order status?

You can check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

What should I do if my size is not available?

If your desired color or size is not currently available, please click “Is your size sold out?” on the product page and you will be notified when that item is back in stock.

I'm unsure about sizing and fit. What do I do?

We’ve provided a size and fit guide for you to help determine your size for clothing and swimwear. Also, garment measurements are provided on each product page. If you would like more help, please contact our customer service.

I ordered the wrong size! Can I edit my order?

If you’ve ordered the wrong size/item or would like to add to your order, you will have to call or e-mail our customer service within 30 minutes of placing your order to edit your order.

Can I cancel my order?

Please call or e-mail our customer service to cancel your order within 30 minutes of placing your order.

Why was my order cancelled or items from my order cancelled?

Unfortunately, some items may be out of stock. We apologize if your order or an item from your order was cancelled.

I received an incorrect or damaged item within my order. What do I do?

That's a big bummer, lets figure out why that happened. We ask that you please contact our customer service team at shop@amusesociety.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team first.

Is there a warranty for your products?

Yes! Amuse Society covers any apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel and accessories are only covered when purchased from AmuseSociety.com or an authorized dealer. The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Amuse Society will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Amuse Society dealer location/website, please contact the retailer directly. If you purchased the product from www.amusesociety.com, please email us at shop@amusesociety.com if you feel your damaged item qualifies under this warranty.

I lost my prepaid return label. How do I get another one?

To print out a copy of your prepaid return label, log into My Account and click on “Order History” and select the order you wish to return. If you do not have an account, please enter your Order ID # and Order Email. Complete and submit the online return request form, and print the pre-paid return shipping label.

What do I need to include with my return?

Your return package should include the unwanted merchandise in original, unused condition, with original tags, a copy of your original packing slip, and the return authorization label that was emailed to you.

How long will it take to process my return?

Please allow 7-14 business days from the date we received your return for your refund.

Do you offer international shipping?

We do offer international shipping to a select number of countries. Currently we offer international shipping to: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Botswana, Canada, Chile, China, Columbia, Comoros, Costa Rica, Cuba, Dominican Republic, Ecudor, Fiji, Guam, Hong Kong, India, Kenya, Macao, Madagascar, Maldives, Mauritius, Mexico, Mozambique, Namibia, Nicaragua, Panama, Philippines, Puerto Rico, Peru, Samoa, Seychelles, Singapore, Solomon Islands, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Taiwan, Trinidad and Tobago, U.S. Virgin Islands, Venezuela, and Zimbabwe. If you have any other questions in regards to International shipping, tracking your order or returns, please reference our International Shipping & Returns Policy.